This explains what information Frame Us Photo collects, why, and what you can ask us to do about it. It is written to be read rather than skimmed past.
Who we are
Frame Us Photo is a photo booth rental business based in Plymouth, Massachusetts, operating across southeastern Massachusetts and Rhode Island. We are the controller of the information described here.
Reach us at Support@FrameUsPhoto.com or (508) 591-3077.
What we collect
When you use the contact form
Your name, email address, and whatever else you choose to enter: phone number, event date, event type, venue or location, the package you are interested in, and your message. Only your name, email and a message are required; everything else is optional.
We use it to answer your inquiry and, if you book, to plan and run your event. We do not sell it, rent it, or use it for marketing unrelated to your inquiry.
When you visit the site
Our hosting provider, Cloudflare, records standard technical information about requests: IP address, approximate location, browser and device type, and which pages were requested. This is used to serve the site, prevent abuse, and produce aggregate traffic counts. We do not run analytics scripts, advertising trackers, or profiling of any kind.
When we work your event
Photographs taken by the booth, and the contact details of whoever booked us. See the next section, which is the part most people actually want to know about.
Event photographs
Photographs taken at events we service may be used by Frame Us Photo for marketing and promotional purposes. That includes this website, social media, printed materials, directory listings and advertising.
We use them because showing real events is how a photo booth business demonstrates what it does. We try to be sensible about which ones: we favour images where people are clearly enjoying themselves and are dressed as they would be happy to be seen.
Photographs from your event are also made available to you and your guests through a digital album, and on print packages as physical photostrips at the event itself.
If you would rather we did not
You can opt out, and you can ask us to remove something already published. Both are described in the next section. We do not charge for either and we do not ask why.
Opting out, and removal requests
Send written notice to Support@FrameUsPhoto.com. Email is fine; it does not need to be a letter.
To opt out in advance
Tell us the event date and venue, and that you do not want photographs from it used for marketing. If you are the person who booked us, this covers the whole event. If you are a guest, tell us which photographs are of you, or describe yourself well enough that we can identify them.
To remove something already published
Tell us where you saw it and which photograph it is. A link or a screenshot is the fastest way. Tell us how the image relates to you, so we can confirm we are acting on a genuine request rather than someone else's.
How long it takes
Please allow up to 30 days from receipt for us to verify and process a request. In practice it is usually much faster. We will confirm by email when it is done.
Once processed, we stop using the photograph and remove it from materials we control: this website, our social accounts, and our own directory listings.
What we cannot do. We cannot recall printed materials already distributed, and we cannot remove copies that other people have saved, reshared or reposted. If a photograph has been circulating for some time, removal at our end may not remove it from the internet. We would rather say this plainly than imply a guarantee we cannot keep.
Who else sees your information
We use a small number of services to run the site and reach you. Each sees only what it needs to do its job. None of them are advertising networks and none receive your details for their own marketing.
| Service | What it handles |
|---|---|
| Cloudflare | Hosts the site, serves pages, blocks abusive traffic |
| Cloudflare Turnstile | Confirms the contact form is being used by a person, not a bot |
| Resend | Delivers the email your form submission becomes |
| ImprovMX | Forwards mail sent to our address |
| Google Fonts | Serves the two typefaces this site uses. Receives your IP address |
| Google Maps | The map on the contact section. Loads only when you scroll to it, and sets Google's own cookies inside that frame |
We may also disclose information where we are legally required to.
Cookies
We do not set any cookies of our own, and there is no analytics or advertising tracking on this site.
Two third parties may set their own. Cloudflare may set a cookie to distinguish legitimate visitors from automated abuse. The embedded Google map sets Google's cookies inside its frame, but only once you scroll far enough for the map to load.
How long we keep things
| What | How long |
|---|---|
| Inquiries that do not become bookings | Up to 2 years, then deleted |
| Booking and event records | 7 years, for tax and accounting |
| Event photographs | Indefinitely, unless you ask us to remove them |
| Server logs | Cloudflare's retention, typically days |
Your rights
You can ask us to:
- Tell you what information we hold about you
- Correct anything that is wrong
- Delete it, where we are not required to keep it
- Stop using your photographs, as described above
Email Support@FrameUsPhoto.com. We will respond within 30 days. There is no charge.
Massachusetts residents have rights under state law regarding personal information, and we honour equivalent requests from anyone who asks, regardless of where they live.
Children
This site is not directed at children and we do not knowingly collect information from them through it. Children do appear in photographs taken at family events. If you are a parent or guardian and want a photograph of your child removed, tell us and we will treat it as a priority rather than waiting out the 30 days.
Security
The site is served only over an encrypted connection. Contact form submissions are sent encrypted, and email we send is transmitted with encryption enforced. Access to booking records and photographs is limited to Frame Us Photo. No system is perfect, and we will not pretend otherwise.
Changes
If we change this policy we will update the date at the top. Material changes affecting how we use photographs will be noted here rather than made quietly.
Contact
Frame Us Photo
Plymouth, Massachusetts
Support@FrameUsPhoto.com
(508) 591-3077
See also our Terms of Service.